Refund Policy

Everything sold on X69 is digital and arrives as soon as your USDT payment is confirmed on the blockchain: credits land on your account and the X-Pass starts at once. For that reason purchases are normally final. We make it right in these cases:

• Your payment went through but nothing arrived. If an hour after the transfer was confirmed you still have no credits or X-Pass, email [email protected] with the amount and roughly when you sent it. We look the transaction up and either deliver what you bought or send the money back.
• You sent a different amount. A transfer that does not match an order is not lost: we hold it, and on request we credit it to your account or return it.
• You paid twice for one order. The second payment is returned in full.
• A fault on our side stopped you from using what you paid for: we refund the part you could not use, or extend your X-Pass by the time you lost.

Refunds go back in USDT (TRC20) to the address the payment came from, less the network fee, within 7 days of our answer. Credits you have spent and X-Pass days you have used are not refunded, and neither are accounts closed for breaking the Terms.

The X-Pass is paid once and does not renew, so there is never anything to cancel: when your period ends, your account simply returns to the free plan.

Questions about a payment: [email protected]